10 – Management
Remote Monitoring and Management (RMM); Best Practice Standards; Documentation; Compliance; Insurance; License Management; Asset Management; Risk Management; Management Reports
9 – Business Continuity
Hardware; Applications; Power; Malware; Disaster Recovery; Force Majeure
8 – Cloud Convergence
Voice; DNS; Web Hosting; Cloud; Mobility
7 – Software
Audit; Clean-up; Version Management; Licensing
6 – Devices
Hardware Health; Drivers & Firmware; Warranties; Best Practice Standards; Performance
5 – Servers & Storage
Hardware Health; Drivers & Firmware; Warranties; Best Practice Standards; Storage; Active Directory; Baseline Analysis; Shares & Permissions
4 – Network Infrastructure
Switching; Topology; Switching; Cabling; Wireless; Connectivity; Failover; Virtual Private Network (VPN)
3 – Data Integrity
Back-up Processes; Recovery Strategies; Shadow Copies; Device Configurations
2 – Security
Firewall / UTM; Antivirus; Patch Management; Mail Management; Password Policies; Device Access; Vulnerability Scan
