Support & Downloads

For any support-related query, please email or call with as much information about the issue as possible, including any error messages and/or screenshots.

Contact Info
Unit F3, Sunrise Park, Prestige Drive
Ndabeni, Cape Town 7405
+27 21 506 6260
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Our Approach to Network Success

Proven 10 step journey

Our Complete Approach

Over the last 16 years, we have developed a proven 10-step plan, our roadmap, that addresses your company’s network and IT needs in a clear, flexible and effective manner.

With an experienced dedicated account manager walking you through this journey and expert engineers on-call and on-site when needed, our complete approach ensures best of breed solutions tailored to your specific business needs.

Our proven plan future proofs your business IT and saves you money

along your IT journey

Our Support Team strives for service excellence. Everything that we do is in line with our company values: SERVICE, QUALITY and SIMPLICITY

Helpdesk 24/7 Support

Our experienced helpdesk together with our Professional Service Automation system makes logging tickets and receiving updates a seamless and stress-free experience.

Remote Monitoring and Management

We have a team of expert engineers certified in various facets of IT and the utilisation of our remote tools, they can proactively monitor and manage your IT system in the background to keep your business running.

On-Premises Engineers

Over the years our friendly engineers have developed close relationships with many of our customers and are trusted by businesses across South Africa to best manage their IT infrastructure, projects and support requirements.

Discounted Block Hours

Investing in Block hours means that every month your business has access to a bundle of hours at a reduced rate. These hours can be used for remote or onsite service and support without incurring unnecessary delays.